Shipping

Canada & United States

Editorial Grid is based in Canada.

We ship primarily within Canada and also offer shipping to the United States.

Orders are typically processed and shipped within 1–3 business days, excluding weekends and holidays.

Estimated delivery times are shown at checkout and may vary depending on your location and the carrier.

Shipping responsibility

Once your order has shipped, delivery timelines are determined by the carrier.

While delays or issues can occasionally occur, we’re always happy to help you track your order.

If you need assistance locating your tracking information, please contact us at editorialgrid@gmail.com.

U.S. orders

For orders shipped to the United States, delivery times may be longer than domestic shipments.

Any customs duties, taxes, or fees are the responsibility of the customer.

We declare the full value of all shipments and do not mark orders as gifts.

Returns

We hope every item you receive from Editorial Grid becomes something you truly enjoy using.

Because we are a small, curated shop and many of our items are limited in quantity, we do not accept returns, exchanges,

or store credit on items once sold. We encourage you to review product details carefully before placing your order.

Damaged or incorrect items

If your order arrives damaged or you receive the wrong item, please email us within 48 hours of delivery at hello@editorialgrid.com, including:

- Your order number
- Clear photos of the item and packaging

We will review the issue with care and arrange a replacement or refund when appropriate.

Customer Care

If you have any questions before placing an order, or need support after your purchase,
please don’t hesitate to reach out to us at hello@editorialgrid.com

We aim to respond within 1–2 business days.